ABSTRACT
This project automates the booking and
management processes involved in Teegams laundry firm. The manual or
traditional method being used is tedious, time consuming and prone to errors
therefore, the need for a computerized and automated method of handling booking
and management of the laundry firm. A database was implemented using MySQL for
proper record management and PHP was used as scripting language for the system
development. The customer needs to register with his/her details to be able to
use the system. Once registered, a customer can make bookings, payment for
services rendered and also access other system services. This project shows
that it is easier for customers to book for their laundry online automatically
and the management to manage the firm easily rather than going through some
tedious manual processes.
Keywords:
MIS, Hyperlinks, computer networks,
automation
CHAPTER
ONE: INTRODUCTION
1.1
Background of Study
Laundry has been part of history since humans began
to wear cloths, so the methods by why different cultures have dealt with this
universal human need are of interest in several branches of scholarships.
Laundry work has traditionally been highly gendered, with the responsibility in
most cultures falling to women. The industrial revolution gradually led to mechanized solutions to laundry work, notably the washing machine and later the
tumble dryer. Laundry, like cooking and child care, is done both at home and
the commercial establishments outside the home (Katsnelson, 2015).
Teegams
Laundry was established in 2018 and has
grown to become one of the city’s commercial laundry service provider. Their
services are catered to meet the needs of their customers both as an individual
and as a business. There Laundry Services is dedicated to excellence. They have
provided the community with quality service making them a household name in the
city’s ever-changing landscape.
A
significant part of the operation of any laundry firm involves the acquisition,
management and timely retrieval of great volumes of information. This
information typically involves; customer information and clothing records
history, user information, the price of
delivery and retrieval period, users scheduling as regards customers details
and dealings in service rendered, also products package waiting list. All of
this information must be managed in an efficient and cost wise fashion so that
the organization resources may be effectively utilized.
1.2 Statement of
Problem
Teegams laundry is a laundry firm located in
Jalingo. They offer various laundry services which ranges from dry cleaning,
ironing, washing etc. The firm uses a manual system for the management and
maintenance of critical information. The current system requires numerous paper
forms, with data stores spread throughout the Laundry firm management
infrastructure. Often information (on forms) is incomplete
or does not follow management standards. Forms are often lost in transit
between departments requiring a comprehensive auditing process to ensure that
no vital information is lost. This has
led to inconsistencies in various data due to large
volume of contrasting customer details leading to a mix-up of clothes in the laundry firm which thus leads to delay in
collecting the clothes back. The problems faced here are:
Poor statistics about
customers: this may be
as a result of lost or misplaced customer records
Longer Waiting Time: The record clerk wastes so much time in bringing
customer records. In case the management needs the record for a particular
customer, it takes the clerk time to manually organize the data and bring it to
the destination where it’s needed. Thereby, contributing to time wastage.
Inaccurate customer
report: Sometimes
customer reports are not properly stated and reported. Due to the traditional
method of storing customer records, it is difficult to track customer records
especially for reporting purpose.
Mishandling of
customers records: Customer files are often handled with little or no regard. This leads to
detaching and tearing away of some of the customer's
important documents.
Additional workload: The use of the manual system also creates an
additional workload for the staff to keep and obtain the customer and staff
information because this information is kept in a different file.
1.3
1.3 Objective
of Study
The
purpose of laundry management system is to automate the management of the
laundry firm making it more efficient and error free. The objectives are:
i.
To implement a management
system that will streamline the registration
process, reduce administrative tasks and paperwork
so as to improve the registration cycle process flow.
ii.
To implement a computerized system
that can perform a better managing process for the laundry firm.
iii.
It aims at standardizing data,
consolidating data ensuring data integrity and reducing inconsistencies,
through the use of a highly computerized
process that is stress-free, reliable and
quick through the use of PHP programming language and SQL database application
to both the users and the staff in charge of the registration and laundry
management processes. HTML would be at the front-end and provide the graphical
user interface that relates to the user,
while the SQL database will be at the back-end to handle the data storage
process.
1.4
Significance of Study
This
work serves as a launching pad for laundry firms to enhance the recording
system by computerization of their operation.
This
project work is breaking new grounds in the area of computerization of laundry
services; it will serve as a stepping-stone for student researchers and her
interested explorer in this field.
Though
this software is designed using Sparkle Laundry Services as a case study any
other laundry firm can use the software with just a little modification.
1.5
Scope of Study
The Laundry Management System is designed for
Teegams Laundry firm to replace their existing manual, paper-based system. The new system is in form of an e-registration
system to control the following; customer information, products, services,
users, carts, and receipt. These services
are to be provided in an efficient, cost-effective
manner, with the goal of reducing the delay and resources currently required
for such tasks as clothes details are bounded to a particular customer with a
given id. Since the existing system makes use of tedious administrative tasks,
lots paperwork and time, in which full
information cannot be gotten from busy customers.
1.6 Definition
of Terms
Computer Network: Computer Network is a system that connects two or more computers
together using a communication link.
World Wide Web: World Wide Web simply called www is the most important tool of the
Internet. It was created in the late 1980s in Europe and was used limitedly in
academic cycle. Databases: A
systematically arranged collection of computer data, structured so that it can
be automatically retrieved or manipulated. It is also called databank.
File Transfer: file transfer is the transmission of a computer file hrough a
communication channel from one computer to another. Typically, file transfer is
mediated by a communication protocol.
Web Brower: This is a special kind of software that processes hypertext make-up
language (HTML) document. In other words, a web browser is a computer program
that interprets HTML command to collect, arranged and display the parts of a
web page.
Website: A website is a collection of
many interconnected web pages organized by a specific college, organization
company etc, and containing web pages (good and commodities) on the Internet. Websites are
stored on web servers. There are many websites
and thousands of HTML pages on each website. A website
is a treasure of information and entertainment.
Hyperlinks: a hyperlink is an element in an HTML document
that links another portion of the document or to another document altogether.
Online:
Connected via a computer attached to or available via a central computer
network.
Offline: Disconnected from a computer
network; describes a computer terminal or peripheral device disconnected from a
computer network.
Computer System: Set of computer components that are,
an assembling of hardware, software and peripherals functioning together.
Database design: The process of creating a design that will support emprise mission
statement and mission required database e system.
Software: software is a set of instructions, data or programs used to operate
computers and execute specific tasks.
Hardware: Computer equipment used to perform input processing and system
output activates.
Management information system: collection of people, database, and devices
produced to use in providing routine information to manager and decision makers
of the organization.
PROJECT CODE: 00007
PRICE: N2,300
